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All Tickets
Reports & Analytics
Current Status
Current Open Tickets
Currently Assigned
Current Tickets by Priority
Historical Reports
Tickets by Creator
All Tickets Data
Export all ticket data including ID, subject, status, priority, assignee, created date, and resolution time.
Tickets by Priority
Tickets by Assignee
Resolved By
User Satisfaction Ratings
Custom Form Fields
Checklists
Create predefined checklists that can be attached to tickets for tracking tasks and steps.
Canned Responses
Create reusable response templates that can be quickly inserted when replying to tickets.
User Management
Ticket Transfer
Transfer tickets from one user to another. This will update the ticket creator for all selected tickets.
Transfer Tickets
Warning: This action will change the creator of all tickets from the source user to the destination user. This cannot be undone.
Import / Export Tickets
Export all tickets to JSON or CSV, or import tickets from a JSON file.
Export Tickets
Download tickets in your preferred format. Select a date range to reduce database reads.
JSON export includes all ticket data and comments. CSV export includes ticket data only (no comments). Leave dates empty to export all tickets.
Import Tickets
Import tickets from a JSON or CSV file.
JSON includes all ticket data and comments. CSV includes ticket data only. Choose to add new or update existing tickets.
Export User Feedback
Download user satisfaction feedback data. Select a date range to filter results.
Exports ticket ID, rating, comment, and submission date. Leave dates empty to export all feedback.
Clear Cache
Force a fresh data fetch from the database. Use this if data appears stale or incorrect.
Clears local storage and in-memory cache. The page will reload automatically.
Work Calendar
Configure closed days to exclude from resolution time calculations.