:root{--primary-color: #2563eb;--primary-hover: #1d4ed8;--primary-light: #dbeafe;--secondary-color: #64748b;--success-color: #10b981;--warning-color: #f59e0b;--danger-color: #ef4444;--urgent-color: #dc2626;--bg-color: #f8fafc;--card-bg: #ffffff;--border-color: #e2e8f0;--text-primary: #1e293b;--text-secondary: #64748b;--text-muted: #94a3b8;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--spacing-2xl: 3rem;--radius-sm: .375rem;--radius-md: .5rem;--radius-lg: .75rem;--radius-xl: 1rem;--radius-full: 9999px;--shadow-sm: 0 1px 2px 0 rgb(0 0 0 / .05);--shadow-md: 0 4px 6px -1px rgb(0 0 0 / .1), 0 2px 4px -2px rgb(0 0 0 / .1);--shadow-lg: 0 10px 15px -3px rgb(0 0 0 / .1), 0 4px 6px -4px rgb(0 0 0 / .1);--shadow-xl: 0 20px 25px -5px rgb(0 0 0 / .1), 0 8px 10px -6px rgb(0 0 0 / .1);--transition-fast: .15s ease;--transition-normal: .25s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background-color:var(--bg-color);color:var(--text-primary);line-height:1.5;min-height:100vh}#app{min-height:100vh}.screen{display:none;min-height:100vh}.screen.active{display:block}.loading-container{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;background:linear-gradient(135deg,#1e3a8a,#2563eb,#3b82f6);gap:var(--spacing-lg)}.loading-logo{width:240px;height:auto;animation:pulse 2s ease-in-out infinite}.loading-spinner{width:40px;height:40px;border:3px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin 1s linear infinite}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.8;transform:scale(.98)}}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#1e3a8a,#2563eb,#3b82f6);padding:var(--spacing-lg)}.login-card{background:var(--card-bg);border-radius:var(--radius-xl);padding:var(--spacing-2xl);text-align:center;box-shadow:var(--shadow-xl);max-width:420px;width:100%}.logo-section{margin-bottom:var(--spacing-xl)}.logo{width:180px;height:auto;margin-bottom:var(--spacing-lg)}.logo-section h1{font-size:1.75rem;font-weight:700;color:var(--text-primary);margin-bottom:var(--spacing-sm)}.tagline{color:var(--text-secondary);font-size:.95rem}.google-btn{display:flex;align-items:center;justify-content:center;gap:var(--spacing-md);width:100%;padding:var(--spacing-md) var(--spacing-lg);background:var(--card-bg);border:2px solid var(--border-color);border-radius:var(--radius-lg);font-size:1rem;font-weight:500;color:var(--text-primary);cursor:pointer;transition:all var(--transition-fast)}.google-btn:hover{border-color:var(--primary-color);background:var(--primary-light)}.google-btn svg{flex-shrink:0}.login-note{margin-top:var(--spacing-lg);font-size:.85rem;color:var(--text-muted)}.main-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-md) var(--spacing-xl);background:var(--card-bg);border-bottom:1px solid var(--border-color);position:sticky;top:0;z-index:100}.header-left{display:flex;align-items:center;gap:var(--spacing-md)}.header-logo{height:36px;width:auto}.header-title{font-size:1.25rem;font-weight:600;color:var(--text-primary)}.header-nav{display:flex;gap:var(--spacing-sm)}.nav-btn{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);background:transparent;border:none;border-radius:var(--radius-md);font-size:.9rem;font-weight:500;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.nav-btn:hover{background:var(--bg-color);color:var(--text-primary)}.nav-btn.active{background:var(--primary-light);color:var(--primary-color)}.header-right{display:flex;align-items:center;gap:var(--spacing-lg)}.user-info{display:flex;align-items:center;gap:var(--spacing-sm)}.user-avatar{width:36px;height:36px;border-radius:var(--radius-full);object-fit:cover}.user-name{font-size:.9rem;font-weight:500;color:var(--text-primary)}.logout-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background:transparent;border:none;border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.logout-btn:hover{background:var(--danger-color);color:#fff}.main-content{padding:var(--spacing-xl);max-width:1400px;margin:0 auto}.view{display:none}.view.active{display:block}.view-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-xl)}.view-header h2{font-size:1.5rem;font-weight:600;color:var(--text-primary)}.filter-select{padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.9rem;color:var(--text-primary);background:var(--card-bg);cursor:pointer}.search-box{position:relative;display:flex;align-items:center}.search-icon{position:absolute;left:12px;color:var(--text-muted);pointer-events:none}.search-input{padding:var(--spacing-sm) var(--spacing-md) var(--spacing-sm) 38px;border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.9rem;color:var(--text-primary);background:var(--card-bg);width:220px;transition:all var(--transition-fast)}.search-input:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px var(--primary-light)}.search-input::placeholder{color:var(--text-muted)}.tickets-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.ticket-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg);cursor:pointer;transition:all var(--transition-fast)}.ticket-card:hover{border-color:var(--primary-color);box-shadow:var(--shadow-md)}.ticket-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:var(--spacing-sm)}.ticket-id{font-size:.8rem;font-weight:600;color:var(--primary-color);background:var(--primary-light);padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-sm)}.ticket-subject{font-size:1.1rem;font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-sm)}.ticket-preview{font-size:.9rem;color:var(--text-secondary);margin-bottom:var(--spacing-md);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-meta{display:flex;align-items:center;gap:var(--spacing-lg);font-size:.85rem;color:var(--text-muted)}.ticket-meta-item{display:flex;align-items:center;gap:var(--spacing-xs)}.status-badge{display:inline-flex;align-items:center;padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-full);font-size:.75rem;font-weight:600;text-transform:uppercase}.status-badge.open{background:#dbeafe;color:#1d4ed8}.status-badge.in-progress{background:#fef3c7;color:#b45309}.status-badge.resolved{background:#d1fae5;color:#047857}.status-badge.closed{background:#e2e8f0;color:#475569}.priority-badge{display:inline-flex;align-items:center;padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-sm);font-size:.75rem;font-weight:600}.priority-badge.low{background:#e2e8f0;color:#475569}.priority-badge.medium{background:#dbeafe;color:#1d4ed8}.priority-badge.high{background:#fef3c7;color:#b45309}.priority-badge.urgent{background:#fee2e2;color:#dc2626}.ticket-form{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-xl);max-width:800px}.form-group{margin-bottom:var(--spacing-lg)}.form-group label{display:block;font-size:.9rem;font-weight:500;color:var(--text-primary);margin-bottom:var(--spacing-sm)}.form-group input[type=text],.form-group input[type=number],.form-group input[type=email],.form-group textarea,.form-group select{width:100%;padding:var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.95rem;color:var(--text-primary);transition:border-color var(--transition-fast)}.form-group input:focus,.form-group textarea:focus,.form-group select:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px var(--primary-light)}.form-group textarea{resize:vertical;min-height:120px}.checkbox-label{display:flex;align-items:center;gap:var(--spacing-sm);cursor:pointer}.checkbox-label input[type=checkbox]{width:18px;height:18px;cursor:pointer}.form-actions{display:flex;gap:var(--spacing-md);margin-top:var(--spacing-xl)}.custom-fields{border-top:1px solid var(--border-color);padding-top:var(--spacing-lg);margin-top:var(--spacing-lg)}.custom-fields:empty{display:none}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:var(--spacing-md) var(--spacing-lg);border:none;border-radius:var(--radius-md);font-size:.95rem;font-weight:500;cursor:pointer;transition:all var(--transition-fast)}.btn-primary{background:var(--primary-color);color:#fff}.btn-primary:hover{background:var(--primary-hover)}.btn-secondary{background:var(--bg-color);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background:var(--border-color)}.btn-danger{background:var(--danger-color);color:#fff}.btn-danger:hover{background:#dc2626}.btn-text{background:transparent;color:var(--text-secondary);padding:var(--spacing-sm)}.btn-text:hover{color:var(--primary-color)}.btn-sm{padding:var(--spacing-sm) var(--spacing-md);font-size:.85rem}.ticket-detail{max-width:1200px}.ticket-detail-wrapper{display:flex;gap:var(--spacing-xl);align-items:flex-start}.ticket-detail-main{flex:1;min-width:0}.ticket-detail-sidebar{width:280px;flex-shrink:0;position:sticky;top:80px}.ticket-detail-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-xl);margin-bottom:var(--spacing-xl)}.ticket-detail-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-lg);border-bottom:1px solid var(--border-color)}.ticket-detail-title{font-size:1.5rem;font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-sm)}.ticket-detail-badges{display:flex;gap:var(--spacing-sm)}.ticket-detail-info{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--spacing-lg);margin-bottom:var(--spacing-xl)}.ticket-info-item{display:flex;flex-direction:column;gap:var(--spacing-xs)}.ticket-info-label{font-size:.8rem;font-weight:500;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.ticket-info-value{font-size:.95rem;color:var(--text-primary)}.ticket-detail-description{background:var(--bg-color);border-radius:var(--radius-md);padding:var(--spacing-lg);white-space:pre-wrap;line-height:1.7}.ai-summary-section{background:linear-gradient(135deg,#f0f9ff,#e0f2fe);border:1px solid #bae6fd;border-radius:var(--radius-lg);padding:var(--spacing-lg);margin-top:var(--spacing-xl);margin-bottom:var(--spacing-lg)}.ai-summary-header{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-md)}.ai-summary-header svg{color:var(--primary-color)}.ai-summary-header h4{margin:0;font-size:.95rem;font-weight:600;color:var(--primary-color);flex-grow:1}.ai-summary-header .btn-sm{font-size:.8rem;padding:4px 8px;gap:4px}.ai-summary-content{color:var(--text-primary)}.ai-summary-text{margin:0;line-height:1.6;font-size:.95rem}.ai-summary-loading{display:flex;align-items:center;gap:var(--spacing-sm);color:var(--text-secondary);font-size:.9rem}.ai-summary-error{margin:0;color:var(--danger-color);font-size:.9rem}.file-upload-area{position:relative;border:2px dashed var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-xl);text-align:center;transition:all var(--transition-fast);cursor:pointer}.file-upload-area:hover,.file-upload-area.drag-over{border-color:var(--primary-color);background:var(--primary-light)}.file-upload-area input[type=file]{position:absolute;top:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.file-upload-content{pointer-events:none}.file-upload-content svg{color:var(--text-muted);margin-bottom:var(--spacing-md)}.file-upload-content p{color:var(--text-secondary);margin-bottom:var(--spacing-xs)}.file-browse{color:var(--primary-color);font-weight:500}.file-hint{font-size:.8rem;color:var(--text-muted)}.file-preview-list{display:flex;flex-direction:column;gap:var(--spacing-sm);margin-top:var(--spacing-md)}.file-preview-item{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-color);border:1px solid var(--border-color);border-radius:var(--radius-md)}.file-preview-info{display:flex;align-items:center;gap:var(--spacing-sm);flex:1;min-width:0}.file-preview-icon{color:var(--text-muted);flex-shrink:0}.file-preview-name{font-size:.9rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-preview-size{font-size:.8rem;color:var(--text-muted);margin-left:var(--spacing-sm);flex-shrink:0}.file-preview-remove{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:var(--spacing-xs);border-radius:var(--radius-sm);transition:all var(--transition-fast)}.file-preview-remove:hover{background:var(--danger-color);color:#fff}.file-preview-error{border-color:var(--danger-color);background:#fef2f2}.file-preview-error .file-preview-name{color:var(--danger-color)}.upload-progress{margin-top:var(--spacing-md)}.progress-bar{height:8px;background:var(--border-color);border-radius:var(--radius-full);overflow:hidden;margin-bottom:var(--spacing-xs)}.progress-fill{height:100%;background:var(--primary-color);border-radius:var(--radius-full);transition:width .3s ease;width:0%}#progress-text{font-size:.8rem;color:var(--text-muted)}.attachments-section{margin-top:var(--spacing-lg);padding-top:var(--spacing-lg);border-top:1px solid var(--border-color)}.attachments-section h4{font-size:.9rem;font-weight:600;color:var(--text-secondary);margin-bottom:var(--spacing-md)}.attachments-list{display:flex;flex-wrap:wrap;gap:var(--spacing-sm)}.attachment-item{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-color);border:1px solid var(--border-color);border-radius:var(--radius-md);transition:all var(--transition-fast)}.attachment-item:hover{border-color:var(--primary-color)}.attachment-icon{color:var(--primary-color);display:flex;align-items:center}.attachment-info{display:flex;flex-direction:column;gap:2px}.attachment-name{font-size:.85rem;color:var(--primary-color);text-decoration:none;font-weight:500}.attachment-name:hover{text-decoration:underline}.attachment-size{font-size:.75rem;color:var(--text-muted)}.ticket-custom-fields{margin-top:var(--spacing-lg);padding-top:var(--spacing-lg);border-top:1px solid var(--border-color)}.ticket-custom-fields h4{font-size:.9rem;font-weight:600;color:var(--text-secondary);margin-bottom:var(--spacing-md)}.updates-section{margin-top:var(--spacing-xl)}.updates-section h3{font-size:1.1rem;font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-lg)}.update-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg);margin-bottom:var(--spacing-md)}.update-header{display:flex;align-items:center;gap:var(--spacing-md);margin-bottom:var(--spacing-md)}.update-avatar{width:32px;height:32px;border-radius:var(--radius-full)}.update-meta{flex:1}.update-author{font-weight:500;color:var(--text-primary)}.update-time{font-size:.8rem;color:var(--text-muted)}.update-content{white-space:pre-wrap;line-height:1.6}.update-form{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg)}.update-form-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-md)}.update-form-header label{font-size:.85rem;font-weight:500;color:var(--text-secondary)}.canned-response-select{padding:var(--spacing-xs) var(--spacing-sm);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.85rem;background:var(--bg-color);color:var(--text-primary);cursor:pointer;max-width:200px}.canned-response-select:focus{outline:none;border-color:var(--primary-color)}.update-form textarea{width:100%;padding:var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.95rem;resize:vertical;min-height:100px;margin-bottom:var(--spacing-md)}.update-form textarea:focus{outline:none;border-color:var(--primary-color)}.update-form-actions{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-md)}.private-checkbox{display:flex;align-items:center;gap:var(--spacing-sm);cursor:pointer;font-size:.9rem;color:var(--text-secondary)}.private-checkbox input[type=checkbox]{width:16px;height:16px;cursor:pointer}.private-checkbox:hover{color:var(--text-primary)}.update-card.update-private{background:#fef3c7;border-color:#fcd34d}.private-badge{display:inline-block;background:#f59e0b;color:#fff;font-size:.7rem;font-weight:600;padding:2px 6px;border-radius:var(--radius-sm);margin-left:var(--spacing-sm);text-transform:uppercase}.admin-container{display:grid;grid-template-columns:240px 1fr;gap:var(--spacing-xl);min-height:calc(100vh - 200px)}.admin-sidebar{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg);height:fit-content;position:sticky;top:100px}.admin-sidebar h3{font-size:1rem;font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-md);border-bottom:1px solid var(--border-color)}.admin-nav{display:flex;flex-direction:column;gap:var(--spacing-xs)}.admin-nav-btn{display:block;width:100%;padding:var(--spacing-md);background:transparent;border:none;border-radius:var(--radius-md);font-size:.9rem;font-weight:500;color:var(--text-secondary);text-align:left;cursor:pointer;transition:all var(--transition-fast)}.admin-nav-btn:hover{background:var(--bg-color);color:var(--text-primary)}.admin-nav-btn.active{background:var(--primary-light);color:var(--primary-color)}.admin-content{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-xl)}.admin-view{display:none}.admin-view.active{display:block}.admin-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-xl)}.admin-header h3{font-size:1.25rem;font-weight:600}.admin-filters,.view-actions{display:flex;gap:var(--spacing-md);align-items:center}.fields-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.field-card{display:flex;align-items:center;justify-content:space-between;background:var(--bg-color);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:var(--spacing-lg)}.field-info{flex:1}.field-name{font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-xs)}.field-meta{font-size:.85rem;color:var(--text-muted)}.field-actions{display:flex;gap:var(--spacing-sm)}.users-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.user-card{display:flex;align-items:center;justify-content:space-between;background:var(--bg-color);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:var(--spacing-lg)}.user-card-info{display:flex;align-items:center;gap:var(--spacing-md)}.user-card-avatar{width:40px;height:40px;border-radius:var(--radius-full)}.user-card-details{display:flex;flex-direction:column}.user-card-name{font-weight:500;color:var(--text-primary)}.user-card-email{font-size:.85rem;color:var(--text-muted)}.user-role{padding:var(--spacing-xs) var(--spacing-sm);border-radius:var(--radius-sm);font-size:.75rem;font-weight:600;text-transform:uppercase}.user-role.admin{background:#fef3c7;color:#b45309}.user-role.user{background:#e2e8f0;color:#475569}.responses-list{display:flex;flex-direction:column;gap:var(--spacing-md)}.response-card{background:var(--bg-color);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:var(--spacing-lg)}.response-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-sm)}.response-title{font-weight:600;color:var(--text-primary)}.response-actions{display:flex;gap:var(--spacing-sm)}.response-preview{font-size:.9rem;color:var(--text-secondary);white-space:pre-wrap;line-height:1.5;max-height:80px;overflow:hidden;position:relative}.response-preview:after{content:"";position:absolute;bottom:0;left:0;right:0;height:30px;background:linear-gradient(transparent,var(--bg-color))}.admin-description{color:var(--text-secondary);font-size:.9rem;margin-bottom:var(--spacing-lg)}.modal{display:none;position:fixed;top:0;left:0;right:0;bottom:0;z-index:1000}.modal.active{display:flex;align-items:center;justify-content:center}.modal-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background:#00000080}.modal-content{position:relative;background:var(--card-bg);border-radius:var(--radius-xl);padding:var(--spacing-xl);max-width:500px;width:90%;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-xl)}.modal-header h3{font-size:1.25rem;font-weight:600}.modal-close{width:32px;height:32px;background:transparent;border:none;border-radius:var(--radius-md);font-size:1.5rem;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast)}.modal-close:hover{background:var(--bg-color);color:var(--text-primary)}.modal-actions{display:flex;justify-content:flex-end;gap:var(--spacing-md);margin-top:var(--spacing-xl)}.toast-container{position:fixed;bottom:var(--spacing-xl);right:var(--spacing-xl);z-index:2000;display:flex;flex-direction:column;gap:var(--spacing-md)}.toast{display:flex;align-items:center;gap:var(--spacing-md);padding:var(--spacing-md) var(--spacing-lg);background:var(--card-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);animation:slideIn .3s ease;min-width:300px}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.toast.success{border-left:4px solid var(--success-color)}.toast.error{border-left:4px solid var(--danger-color)}.toast.warning{border-left:4px solid var(--warning-color)}.toast-message{flex:1;font-size:.9rem}.toast-close{background:transparent;border:none;color:var(--text-muted);cursor:pointer;font-size:1.25rem}.loading-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-2xl);color:var(--text-muted)}.spinner{width:40px;height:40px;border:3px solid var(--border-color);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite;margin-bottom:var(--spacing-md)}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;padding:var(--spacing-2xl);color:var(--text-muted)}.empty-state svg{width:64px;height:64px;margin-bottom:var(--spacing-lg);opacity:.5}.empty-state h3{font-size:1.1rem;font-weight:500;color:var(--text-secondary);margin-bottom:var(--spacing-sm)}.status-controls{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg)}.status-controls-title{font-size:.9rem;font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-md);border-bottom:1px solid var(--border-color)}.status-controls .form-group{margin-bottom:var(--spacing-md)}.status-controls .form-group:last-child{margin-bottom:0}.status-controls label{font-size:.8rem;font-weight:500;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;display:block;margin-bottom:var(--spacing-xs)}.status-controls select{width:100%;padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--radius-md);font-size:.9rem;background:var(--bg-color)}.status-controls select:focus{border-color:var(--primary-color);outline:none}@media (max-width: 900px){.ticket-detail-wrapper{flex-direction:column}.ticket-detail-sidebar{width:100%;position:static;order:-1}}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--spacing-lg);margin-bottom:var(--spacing-xl)}.kpi-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg);display:flex;align-items:center;gap:var(--spacing-md);transition:all var(--transition-fast)}.kpi-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.kpi-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.kpi-icon.kpi-total{background:#dbeafe;color:#2563eb}.kpi-icon.kpi-open{background:#fef3c7;color:#d97706}.kpi-icon.kpi-progress{background:#e0e7ff;color:#4f46e5}.kpi-icon.kpi-resolved{background:#d1fae5;color:#059669}.kpi-icon.kpi-urgent{background:#fee2e2;color:#dc2626}.kpi-icon.kpi-avg{background:#f3e8ff;color:#7c3aed}.kpi-content{display:flex;flex-direction:column}.kpi-value{font-size:1.75rem;font-weight:700;color:var(--text-primary);line-height:1.2}.kpi-label{font-size:.85rem;color:var(--text-muted);margin-top:2px}.reports-section{display:grid;grid-template-columns:repeat(auto-fit,minmax(350px,1fr));gap:var(--spacing-lg)}.report-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-lg)}.report-card.full-width{grid-column:1 / -1}.report-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-md);border-bottom:1px solid var(--border-color)}.report-header h3{margin:0;font-size:1rem;font-weight:600;color:var(--text-primary)}.report-content{min-height:100px}.report-description{color:var(--text-secondary);font-size:.95rem;margin:0}.report-row{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-sm) 0;border-bottom:1px solid var(--border-color)}.report-row:last-child{border-bottom:none}.report-row-label{display:flex;align-items:center;gap:var(--spacing-sm);color:var(--text-primary);font-size:.95rem}.report-row-value{font-weight:600;color:var(--text-primary)}.report-bar{flex:1;height:8px;background:var(--bg-color);border-radius:var(--radius-full);margin:0 var(--spacing-md);overflow:hidden}.report-bar-fill{height:100%;border-radius:var(--radius-full);transition:width .3s ease}.report-bar-fill.status-open{background:#f59e0b}.report-bar-fill.status-in-progress{background:#6366f1}.report-bar-fill.status-resolved{background:#10b981}.report-bar-fill.status-closed{background:#6b7280}.report-bar-fill.priority-urgent{background:#dc2626}.report-bar-fill.priority-high{background:#f97316}.report-bar-fill.priority-medium{background:#eab308}.report-bar-fill.priority-low{background:#22c55e}.report-bar-fill.assignee{background:#3b82f6}@media (max-width: 768px){.main-header{flex-wrap:wrap;gap:var(--spacing-md);padding:var(--spacing-md)}.header-nav{order:3;width:100%;justify-content:center;flex-wrap:wrap}.nav-btn span{display:none}.admin-container{grid-template-columns:1fr}.admin-sidebar{position:static}.view-header{flex-direction:column;align-items:flex-start;gap:var(--spacing-md)}.ticket-detail-header{flex-direction:column;gap:var(--spacing-md)}.ticket-detail-info{grid-template-columns:1fr}.form-actions{flex-direction:column}}